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Twisted Pin · SMS Messaging Programs

Terms & Conditions.

Last updated September 5, 2026. The terms below govern both Twisted Pin SMS messaging programs — the transactional/event inquiry program and the marketing/loyalty program — and the cancellation terms for reservations and event bookings (Section 10). By opting in to either SMS program via any of the consent paths described in Section 3, you agree to these terms.

These Terms and Conditions govern your use of the Twisted Pin SMS messaging programs, operated by Dow Holdings Inc. By opting in to either program via any of the consent paths described in Section 3 below, you agree to these terms. Please read them carefully before participating.

Twisted Pin ("Twisted Pin," "we," "us"), a brand operated by Dow Holdings Inc, operates two distinct opt-in SMS messaging programs:

Program A: Event Inquiry & Information (transactional)

Messages sent in response to a customer-initiated inquiry or information request. Program A messages may include:

  • Responses to event booking inquiries
  • Custom event quotes and pricing information
  • Availability confirmations and booking details
  • Informational links sent in response to phone inquiries (pricing, hours, directions, location)
  • Customer service follow-up related to your event
  • Event reminders and confirmations

Program B: Marketing & Loyalty (promotional)

Recurring promotional messages sent to customers who have explicitly opted in. Program B messages may include:

  • Promotional offers and discounts
  • Event announcements (holidays, themed nights, special programming)
  • Loyalty program notifications, including Insider tier perks
  • Birthday and anniversary rewards
  • Seasonal campaigns and venue news

Program A opt-in paths

(a) Web form opt-in: By submitting your phone number through our event inquiry form at twistedpin.com. By providing your phone number and submitting the form, you expressly consent to receive text messages from Twisted Pin at the number provided.

(b) Verbal opt-in: By verbally requesting that information be sent to you via text message during a phone call to our business line at 815-782-7790. When you call and ask for details such as pricing, hours, directions, or location, our AI receptionist will offer to send the information via text. If you verbally confirm, a single informational SMS will be sent to the phone number from which you are calling. Verbal consent is captured and logged with date, timestamp, and call recording.

Program B opt-in paths

(c) Marketing signup form: By submitting your phone number through a signup form on our website (such as twistedpin.com/signup) and checking the marketing-consent checkbox, you expressly consent to receive recurring promotional text messages from Twisted Pin at the number provided.

(d) Keyword opt-in: By texting an opt-in keyword (such as BOWL or KIDS) to our marketing number. We send a confirmation message restating the program terms after a keyword opt-in.

(e) In-venue enrollment: By signing up at our in-venue kiosk and providing explicit consent. Consent is captured with timestamp and source.

(f) Existing subscribers: Customers who previously opted in to Twisted Pin SMS marketing through our prior SMS provider remain enrolled under these terms. Consent records are preserved through the migration. Anyone wishing to opt out can do so at any time per Section 6.

In all cases, you confirm that you are the account holder of the mobile number provided, or have the account holder's permission to enroll.

Program A (Event Inquiry & Information): Frequency varies based on your inquiry. For event inquiry opt-ins, you may receive multiple messages per inquiry as we assist you with quotes, availability, and booking details. For verbal phone opt-ins, you will typically receive a single informational message per request.

Program B (Marketing & Loyalty): Frequency varies based on the season and campaigns we are running, but typically does not exceed eight (8) messages per month per subscriber.

Message and data rates may apply. These charges are billed by your mobile carrier and are not collected by Twisted Pin. Please contact your mobile carrier if you are unsure about your messaging and data plan rates.

You may opt out of receiving SMS messages from Twisted Pin at any time by replying STOP to any message you receive from us.

After texting STOP, you will receive one final confirmation message and no further messages will be sent from that program. Opting out of one program does not opt you out of the other — if you are enrolled in both Program A and Program B, reply STOP to a message in each program you wish to leave.

To re-enroll, use any of the opt-in paths described in Section 3 for the program you wish to rejoin.

Other opt-out keywords we honor: STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT.

For help or more information, reply HELP to any message or contact us directly at:

Your phone number and personal information collected through our SMS programs will be used solely to deliver the program you opted into — responding to inquiries and fulfilling information requests under Program A, and delivering promotional offers and loyalty notifications under Program B. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. For full details on how we collect and use your data, please review our Privacy Policy. For the per-program service descriptions, see SMS Information Service (Program A) and Marketing SMS Program (Program B).

Both SMS programs are available to users with a valid mobile phone number in the United States. By opting in, you represent that you are 18 years of age or older and are the account holder of the mobile number provided, or have authorization from the account holder to enroll.

The terms in this section apply to reservations and event bookings made with Twisted Pin.

Catered events. A catered event is confirmed with a 50% deposit. Seven days before the event date, Twisted Pin requests the final guest count; once that count is confirmed, the total is updated to reflect it and the remaining balance (the “final payment”) is requested. A catered event cancelled at any time before the final payment is collected receives a full refund of the deposit. Once the final payment has been collected, all payments for the event are final and non-refundable. Date changes requested before the final payment is collected are accommodated at no charge, subject to availability.

Lane reservations and other bookings paid in full at booking (other than the online kids birthday party packages and New Year’s Eve reservations, each covered below): cancellations must be made at least 72 hours before the reservation to avoid forfeiting payment. Within 72 hours of the reservation, payment is final.

Online kids birthday party packages. These packages are paid in full at the time of booking. There is no deposit and no separate later payment. A party cancelled 14 or more days before the party date may be moved to another available date, or refunded in full, at the guest’s choice. Within 14 days of the party date, payment is final. Because these packages can be booked as few as seven days ahead, a party booked fewer than 14 days before the party date is final at the time of purchase.

New Year’s Eve reservations. These reservations are paid in full at the time of booking and are not refundable. If you contact Twisted Pin 14 or more days before the event, a gift certificate will be issued for the reservation amount, less the service fee. Cancellations within 14 days of the event forfeit payment.

Exceptions. Twisted Pin may, at its sole discretion, offer a refund, credit, or date change outside these terms. Any such accommodation is a courtesy and does not modify these terms or create an entitlement to future exceptions.

Twisted Pin reserves the right to modify these Terms and Conditions at any time. Changes will be posted at twistedpin.com/terms/. Continued participation in either SMS program, and any booking made after changes are posted, constitutes your acceptance of the updated terms.

If you have questions about these Terms and Conditions or our SMS programs, please contact us:

Twisted Pin is located in Plainfield, Illinois and serves the greater Chicagoland area. Our SMS programs are operated in compliance with TCPA regulations and CTIA messaging guidelines.