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Twisted Pin · SMS Messaging Program

Terms & Conditions.

Last updated May 8, 2026. The terms below govern the Twisted Pin SMS messaging program. By submitting your phone number through our event inquiry form, or by verbally consenting to receive a text message during a phone call to our business line, you agree to these terms.

These Terms and Conditions govern your use of the Twisted Pin SMS messaging program, operated by Dow Holdings Inc. By submitting your phone number through our event inquiry form, or by verbally consenting to receive a text message during a phone call to our business line, you agree to these terms. Please read them carefully before participating.

Twisted Pin ("Twisted Pin," "we," "us"), a brand operated by Dow Holdings Inc, operates an SMS messaging program to communicate with customers who have submitted event inquiry forms or who request information during a phone call to our business line. Program messages may include:

  • Responses to event booking inquiries
  • Custom event quotes and pricing information
  • Availability confirmations and booking details
  • Informational links sent in response to phone inquiries (pricing, hours, directions, location)
  • Customer service follow-up related to your event
  • Event reminders and confirmations

You may opt in to receive SMS messages from Twisted Pin in one of two ways:

(a) Web form opt-in: By submitting your phone number through our event inquiry form at twistedpin.com. By providing your phone number and submitting the form, you expressly consent to receive text messages from Twisted Pin at the number provided.

(b) Verbal opt-in: By verbally requesting that information be sent to you via text message during a phone call to our business line at 815-782-7790. When you call and ask for details such as pricing, hours, directions, or location, our AI receptionist will offer to send the information via text. If you verbally confirm, a single informational SMS will be sent to the phone number from which you are calling. Verbal consent is captured and logged with date, timestamp, and call recording.

In either case, you confirm that you are the account holder or have the account holder's permission to enroll the number.

Message frequency varies based on your inquiry and the nature of your event planning process. For event inquiry opt-ins, you may receive multiple messages per inquiry as we assist you with quotes, availability, and booking details. For verbal phone opt-ins, you will typically receive a single informational message per request. We do not send unsolicited promotional messages.

Message and data rates may apply. These charges are billed by your mobile carrier and are not collected by Twisted Pin. Please contact your mobile carrier if you are unsure about your messaging and data plan rates.

You may opt out of receiving SMS messages from Twisted Pin at any time by replying STOP to any message you receive from us.

After texting STOP, you will receive one final confirmation message and no further messages will be sent. To re-enroll, submit a new event inquiry form, call our business line and verbally request information, or text START to our number.

Other opt-out keywords we honor: STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT.

For help or more information, reply HELP to any message or contact us directly at:

Your phone number and personal information collected through our SMS program will be used solely to respond to your event inquiry, fulfill your information request, and facilitate your booking with Twisted Pin. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. For full details on how we collect and use your data, please review our Privacy Policy.

This SMS program is available to users with a valid mobile phone number in the United States. By opting in, you represent that you are 18 years of age or older and are the account holder of the mobile number provided, or have authorization from the account holder to enroll.

Twisted Pin reserves the right to modify these Terms and Conditions at any time. Changes will be posted at twistedpin.com/terms/. Continued participation in the SMS program after changes are posted constitutes your acceptance of the updated terms.

If you have questions about these Terms and Conditions or our SMS program, please contact us:

Twisted Pin is located in Plainfield, Illinois and serves the greater Chicagoland area. Our SMS program is operated in compliance with TCPA regulations and CTIA messaging guidelines.